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FAQ: Products

Have a question regarding the products we sell? Browse our frequently asked questions or use the contact options below.

Are your products genuine?

All our products are 100% licensed, genuine products. 

The Official Mercedes-AMG Petronas Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Stichd also runs Fuel for Fans.

Being a PUMA company, our close relationship with Formula 1 and motorsport teams enable us to be the first to deliver you the very latest official licensed motorsport products, including special editions and exclusive products not available anywhere else.

However, if you’re not happy with your item you’re welcome to return it to us for a full refund.

How can I find what I’m looking for?

If you know the specific item you’re looking for, you can use the search bar above and click search. 

We break most of our products into individual teams and drivers, simply use the navigation options in the menu:

  • Product Type

  • F1 Season

  • Driver

  • Collection

  • Gender

  • Size

  • Colour

Product Size guide

You can find size guides on all of our product pages. Just click “what’s my size?” and you can find measurement instructions and suitable sizes for each product. Sizes may vary between brands, and fits may change between years so please check before purchasing.

Product Care guide

We are proud of our high-quality products, and you can find washing & care instructions on the inner labels of all our products, but here are some general tips to ensure your merchandise remains in tip-top condition for many years to come:

  • Wash according to the care label instructions

  • Wash with items that have similar washing instructions 

  • Try and always wash on the lowest temperature possible. The care label states the maximum temperature.

  • Turn items inside out to protect logos and prints

  • Avoid using too much, or too strong a detergent

A product I want is out of stock, when will it be back in stock?

We try our hardest to always have a full range of products in stock, however, sometimes popular products can sell out. Where possible we will attempt to restock these but cannot guarantee specific dates. 

Team collections are generally launched at the beginning of the Formula 1 season with special and limited edition products being launched around specific events. These are often only available in small numbers and will not be restocked once sold out.

Generally, sale items are subject to availability whilst stocks last, and will not be restocked. You can keep an eye on our social channels and email newsletter to be kept up to date.

What products do you stock

Whilst we endeavour to always have full ranges available, stock levels may vary with demand. Follow our social channels or emails to get the latest stock updates.

Can I get autographed products/stickers?

Whilst we share a close relationship with the team, we are unfortunately unable to cater for special requests relating to any of the teams or drivers. We suggest trying their respective social media channels for any specific team related enquiries.

Contact us

Still not found the answer? Contact us below. Our UK based customer service team is online between 09:30 & 18:00 (CET), Monday to Friday