FAQ Delivery

Have a question regarding delivery? Browse our frequently asked questions or use the contact options below.

What delivery options do you offer?

Currently, we only offer one shipping method and all our orders are shipped via UPS. We are continuously evaluating our delivery options though to help us provide the best service possible.

UPS Access Points: We also provide the option of getting your order delivered to a UPS Access Point for you to collect at your convenience within 10 business days. You can see the full list of available Access Points here: https://www.ups.com/dropoff

All deliveries require a signature upon receipt.

Do you offer free shipping?

Yes! We offer free shipping on all orders over €100, else standard EU shipping costs just €7.50. To qualify simply checkout with a basket value of more than €100.

How long does delivery take?

Orders are usually dispatched within 2 working days of placing your order. Once dispatched your order is handled by our logistics partner UPS and is usually delivered the next working day.

All orders are dispatched from our Netherlands warehouse. Generally, most orders are received within 2-5 working days. We do not deliver on weekends.

What if I’ve pre-ordered an item?

If you have pre-ordered an item, the estimated dispatch date is displayed on the product page and at checkout. Your order will be shipped from us on this date.

Please note, we do not split deliveries so if you have placed an order containing an in-stock item alongside a pre-order item, your whole order will be shipped once the pre-order item is dispatched. Please order in-stock items separately if this an issue for you.

Can I track my delivery?

Once we’ve dispatched your order, you will receive an email from UPS with details on how to track your order. Should you want to make delivery changes these will need to be done via UPS as we can no longer control the delivery once it has left our warehouse.

I missed my delivery!

Should you be out when your package is delivered, UPS will leave a missed delivery note and your package will be taken to your nearest UPS access point to collect within 10 business days. 

If the package is not collected within 10 days, it will be returned to our warehouse where a refund of your purchase (minus shipping costs) will be given, subject to circumstances.

What countries do you ship to?

Generally, we can ship anywhere worldwide from our Netherlands based warehouse. Should we be unable to deliver an order, we will contact you and fully refund your order.

Do I have to pay customs charges?

As a European Business, any orders delivered within the European Union are exempt from customs and import charges. 

However, if your order is being delivered outside the European Union, you may be required to pay customs and duty fees once the shipment reaches that country. 

Additional charges for customs clearance are borne by the recipient; we have no control over these charges and cannot predict what they may be. To find out whether you are likely to end up paying charges, please check your country’s customs and import policy.

Can I collect my order instead of getting it delivered?

Unfortunately, we do not have a customer-facing facility at this moment in time so collecting your order is not possible.

Contact us

Still not found the answer? Contact us below. Our UK based customer service team is online between 09:30 & 18:00 (CET), Monday to Friday