COVID-19 UPDATE: WE'VE EXTENDED OUR RETURNS TO 60 DAYS
SHOP.MERCEDESAMGF1.COM REMAINS FULLY OPERATIONAL WITH MINOR DELAYS TO DISPATCH TIMES

Customer help

Browse our frequently asked questions below, or scroll down to find our contact details

Orders

  • Can I change my order? 
  • I didn’t get an order confirmation
  • I received a faulty item 

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Payments

  • What payment types can I use? 
  • Can I change the currency?
  • Do you offer any discounts?

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Delivery

  • How much is delivery?
  • How long does delivery take?
  • Do I have to pay customs charges?

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Returns

  • Can I return an item? 
  • What is your return policy? 
  • I’ve not received my refund 

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Products

  • Are your products genuine?
  • A product is out of stock
  • Size guide 

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Technical

  • How do I change the site language?
  • I’m having issues with the site
  • My discount code isn’t working

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Contact us

Still not found the answer? Contact us below. Our UK based customer service team is online between 08.30 and 17.00 (GMT), Monday to Friday

EMAIL: INFO.MERCEDES@STICHD.COM

PHONE +44 2034 3068 55