CURRENT DELAYS:
 DUE TO COVID RESTRICTIONS AND EXCESSIVE DEMAND DISPATCH TIMES AND CUSTOMER SERVICE RESPONSES ARE HEAVILY DELAYED. PLEASE BEAR WITH US.

UNITED KINGDOM DELIVERIES
AS OF 1ST JANUARY 2021, ORDERS ENTERING THE UK REQUIRE ADDITIONAL DECLARATIONS. OFFICAL TEAM PRODUCTS ARE SHIPPED FROM OUR NETHERLANDS WAREHOUSE, AND AS SUCH WE ARE EXPERIENCING SOME DISRUPTIONS FOR UK CUSTOMERS. PLEASE ALLOW ADDITIONAL TIME FOR YOUR DELIVERIES TO ARRIVE DURING THIS TRANSITION PERIOD.

Customer help

Browse our frequently asked questions below, or scroll down to find our contact details

Orders

  • Can I change my order? 
  • I didn’t get an order confirmation
  • I received a faulty item 

View all

Payments

  • What payment types can I use? 
  • Can I change the currency?
  • Do you offer any discounts?

View all

Delivery

  • How much is delivery?
  • How long does delivery take?
  • Do I have to pay customs charges?

View all

Returns

  • Can I return an item? 
  • What is your return policy? 
  • I’ve not received my refund 

View all

Products

  • Are your products genuine?
  • A product is out of stock
  • Size guide 

View all

Technical

  • How do I change the site language?
  • I’m having issues with the site
  • My discount code isn’t working

View all

Contact us

Still not found the answer? Contact us below. Our UK based customer service team is online between 08.30 and 17.00 (GMT), Monday to Friday

EMAIL: INFO.MERCEDES@STICHD.COM

PHONE +44 20 3936 0997