Customer help

Browse our frequently asked questions below, or scroll down to find our contact details

Orders

  • How can I track my order? 
  • I didn’t get an order confirmation
  • Can I change my order?

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Payments

  • What payment types can I use? 
  • Can I change the currency?
  • Do you offer any discounts?

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Delivery

  • How much is delivery?
  • How long does delivery take?
  • Do I have to pay customs charges?

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Returns

  • Can I return an item? 
  • What is your return policy? 
  • I’ve not received my refund 

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Products

  • Are your products genuine?
  • A product is out of stock
  • Size guide 

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Technical

  • How do I change the site language?
  • I’m having issues with the site
  • My discount code isn’t working

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Contact us

Still not found the answer? You can contact us via chat, mail and phone.

SEND US AN EMAIL

Get in contact through our contact form or send us an email: info.mercedes@stichd.com

CONTACT US

GIVE US A CALL

Available on working days from 8 am - 4 pm (GMT)

0044-20-3608-2715

CHAT WITH US

Available on working days from 8 am - 4 pm (GMT)